Refund Policy
Refund & Replacement Policy
At MyNeoMart, your satisfaction is our top priority. We stand behind the quality of our products and offer a 100% Replacement or Refund Guarantee if you're not completely satisfied with your purchase — no questions asked.
✅ Our Promise
If you are not happy with your order for any reason, we will:
- Replace the product free of charge, OR
- Issue a full refund, based on your preference.
📦 Eligibility Criteria
To be eligible for a refund or replacement:
- The request must be made within 7 days of receiving the product. (Choose your preferred return window)
- The product should be in its original condition, unused or only lightly used.
- Proof of purchase (order ID or receipt) is required.
🔁 How to Request a Refund or Replacement
- Email us at MyNeoMart@gmail.com or contact us via MyNeoMart.com.
- Include your order number, a brief reason for the return, and your preference (refund or replacement).
- Our team will respond within 24-48 hours with the next steps.
🚚 Return Shipping
- In most cases, you won’t need to return the item.
- If a return is necessary, we’ll provide you with a prepaid shipping label or cover the return cost.
💳 Refund Processing Time
- Refunds will be issued to your original payment method within 5–7 business days after approval.
⚠️ Exceptions
While we strive to accommodate all requests, we reserve the right to decline a refund or replacement if:
- The request is made beyond the allowed return window.
- The product shows signs of intentional damage or misuse.